Get in Touch
Feedback & Support
Have a feature suggestion, bug report, question, or need help with your account? We are here to help.
Official Support Inbox
Direct communication for feedback, questions, and customer support.
What You Can Contact Us About
- Product Feedback & Suggestions: Ideas on how to improve the workload optimizer, scheduling views, or constraint settings.
- Bug Reports & Technical Issues: Unexpected behavior in the calculation engine, interface glitches, or device compatibility questions.
- General Questions: Assistance with household setup, member capacity balancing, or understanding fairness scores.
- Account & Subscription Inquiries: Assistance with subscription billing, payments, or invoices handled via our Merchant of Record, Dodo Payments.
Self-Serve Account & Subscription Management
You do not need to wait for email support to manage or cancel your subscription. Self-service subscription cancellation is always available anytime with immediate effect directly in your Account Settings.
Billing & Refund Information
All subscription orders and payments are conducted by Dodo Payments as Merchant of Record. For complete information on the 7-day free trial, cancellation terms, statutory consumer rights, and refund eligibility, please review our Cancellation & Refund Policy.